![]() ![]() You can always contact us for any return question at via the live chat, or by phone at 51. Items sent back to us without first requesting a return will not be accepted. Once your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If you are able to make it to our store in Clifton Park, please feel free to stop in as well. To start a return, you can contact us at reach out to us via chat, or give us a call at 51. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In the event of a defective or damaged product, we are happy to cover all shipping costs incurred. For insurance reasons, we require our return label to be used for the return. After receiving the item, you have 7 days to contact us to initiate a return of the item, for any reason, for a full refund of the purchase price, less the combined total shipping costs. We are happy to offer a no-questions-asked 7-day return policy. Unfortunately we are not offering international shipping at this time. These items include products that are just too large, or certain vintage gear that we deem to be too fragile. Local Pickup OnlyĪlthough you have the option for local pickup on all of our products, there are some items that we must mark as 'Local Pickup' only. Our goal here is to simply cover the cost of getting the item to you and we appreciate your understanding. We offer flat rate shipping options for all of our used & vintage gear. Please note that in the event of a return on items with free shipping, the original shipping cost, in addition to the return shipping cost, will be deducted from your refund. We offer FREE domestic shipping on most of our brand new instruments and gear within the Continental US. Our professional techs and shipping department ensure that your instrument and/or gear will arrive to you in the expected condition and playing exceptionally, right out of the box. At Parkway, we pride ourselves in our extreme attention to detail in our final inspection process prior to shipping you your gear. ![]()
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